cd 44 Privacy Policy

1 Introduction

cd 44 makes the privacy of platform users its highest priority. This privacy policy explains how cd 44 collects, processes, and keeps secure the personal information of its users. When you visit the cd-44.cam website or use our services, the terms of this policy apply automatically.

This policy should be read together with cd 44's Terms and Conditions, as both documents together form the complete legal framework for using the platform. If you have any questions, you can reach us through the contact details provided below.

In this policy, "user", "you", or "your" refers to any person who browses, registers on, or uses any service of cd 44's website. "cd 44", "we", or "our" refers to the organisation that operates this platform.

2 What Information Is Collected

cd 44 collects only the information necessary to provide its services. The details of the information collected are set out below:

2.1 Information Provided at Registration

The information you provide directly when opening an account includes:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Residential address

2.2 Identity Verification Information

To ensure a secure environment and to process financial transactions, additional information may be requested for identity verification in certain cases. This includes:

• Copy of National ID (NID) or passport
• Proof of address document
• Proof of payment method verification

2.3 Transaction Information

When you make deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, transaction records are automatically saved. These include the transaction amount, date, and method.

2.4 Automatically Collected Information

Information collected automatically by technical means when you visit the site:

• IP address
• Browser type and version
• Device type (mobile / desktop)
• Visit time, pages viewed, and navigation patterns
• Referral source (where you came from before visiting the site)

2.5 Gaming Activity Information

Your history of participating in slots, live casino, cricket betting, or other games, as well as betting patterns, are recorded. This information is used to apply responsible gaming policies and to provide personalised services.

3 How Information Is Used

cd 44 uses the information collected for the following purposes:

3.1 Account Management and Identity Verification

Your name, email, and mobile number are used to create, manage, and secure your account. This information is also needed for sending OTPs and for password recovery.

3.2 Processing Financial Transactions

Payment information is used to receive deposits and complete withdrawals. Transaction records are also kept for financial transparency and, where necessary, for dispute resolution.

3.3 Customer Support

When providing assistance via live chat or email, your account information is used to deliver fast and accurate solutions. Answers to many common questions can be found on our FAQ page.

3.4 Platform Development and Analysis

Usage patterns on the site are analysed to identify technical issues, add new features, and improve the user experience.

3.5 Promotional Communications

With your consent, you may be informed of bonus offers, new games, or special promotions by email or SMS. You can opt out of such communications at any time.

3.6 Security and Fraud Prevention

Information is analysed to prevent unauthorised access to accounts, financial fraud, and misuse of the system through bots or automation.

4 Cookies and Tracking Technologies

The cd 44 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the website recognise you on your next visit.

4.1 Essential Cookies

The basic functions of the website are not possible without these cookies. They are used to maintain login sessions, carry out security checks, and save preferences.

4.2 Analytics Cookies

Analytics cookies are used to identify which parts of the site users visit most and where issues are occurring. This information is analysed in aggregate, not at the individual level.

4.3 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, doing so may cause some features of the site to stop working correctly.

5 Sharing Information with Third Parties

cd 44 does not sell or rent personal information to third parties for any commercial purpose. However, specific information may be shared in the following limited cases:

5.1 Payment Processors

Information necessary to complete transactions via bKash, Nagad, Rocket, or a bank is shared with the relevant payment service provider. These third parties operate under their own privacy policies.

5.2 Gaming Software Providers

Information necessary to manage gaming sessions may be exchanged with studios whose games are on the platform, including Pragmatic Play, Evolution, JILI, and Spribe. This information is limited to the scope of gaming services.

5.3 Technical Service Providers

Trusted technology companies are engaged on a contractual basis for server hosting, cybersecurity, and software maintenance. These companies work under strict confidentiality agreements and may not use the information for their own purposes.

5.4 Legal Obligations

Information may need to be provided to authorities pursuant to a court order, judicial investigation, or other legally mandatory situation. In such cases, every effort will be made to notify the relevant user in advance.

6 Data Storage and Security

cd 44 uses industry-standard technology to protect your information. The key aspects of our security measures are:

• SSL Encryption: All communications on the site are encrypted using the SSL/TLS protocol.
• Password Hashing: Passwords are never stored in plain text; instead, a strong hashing algorithm is used.
• Regular Security Testing: Regular vulnerability assessments are conducted on the system.
• Restricted Access: Only authorised staff may access your information, and only for specific purposes.
• Data Backup: Regular backups reduce the risk of data loss.

Even after an account is closed or becomes inactive, information is retained for a set period for financial auditing, legal obligations, and dispute resolution. Once that period has passed, the information is securely deleted.

7 User Rights

As a cd 44 user, you have the following rights over your own information:

7.1 Right to Access

You have the right to request details of what information is stored in your account. Our support team will provide this information within the designated timeframe.

7.2 Right to Correction

If any of your stored information is incorrect, you can request that it be corrected. Once an error is identified, it will be corrected as quickly as possible.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or financial auditing requirements.

7.4 Opt Out of Promotional Communications

If you do not wish to receive emails or SMS messages about bonuses or offers, you can opt out via the unsubscribe link in the communication or by contacting support.

7.5 Right to Lodge a Complaint

If you have any privacy-related concerns, you can lodge a complaint directly with cd 44's support team. We review every complaint with due seriousness.

8 Protection of Minors

cd 44 strictly does not provide services to anyone under the age of 21. Age is verified during the registration process, and information from minors is not knowingly collected.

If it becomes known that a minor's information has been stored by mistake, that account will be immediately closed and the information deleted. All parents and family members are requested to ensure that underage members cannot access this platform.

For details on responsible gaming, visit our Responsible Gaming Guide page. It also explains how to set self-exclusion and spending limits.

9 Policy Changes

cd 44 may update this privacy policy from time to time due to technical changes, the addition of new services, or legal requirements.

If any significant changes are made, users will be notified in advance by email to their registered address or via the site. Continued use of the site after changes have been made will be taken as consent to the updated policy.

The "Last Updated" date at the top of the policy always indicates the date of the most recent change. If you need a copy of an older version, please contact the support team.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: Live chat is available on every page of the site, with support in Bengali and English 24/7.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day. Privacy-related complaints are reviewed with particular care.